Shipping Policy

At Advance Hairline, we are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing your order.

Order Processing

  • All orders are processed after successful payment confirmation.
  • Orders are typically processed within 1–2 business days.
  • Customized products may require additional processing time depending on the nature of the customization. Customers will be informed if any delays are expected.

Shipping Timeline

  • Standard delivery time is 7–10 working days from the date your order is processed.
  • Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.
  • Remote or non-serviceable areas may require additional delivery time.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Any promotional offers for free shipping will be applied automatically as per the applicable terms and conditions.

Order Tracking

  • Once your order has been dispatched, you will receive a confirmation via email, SMS, or WhatsApp (where applicable) along with the shipment tracking details.
  • You can use the tracking information to monitor the status of your delivery.

Delivery Information

  • Please ensure that the shipping address and contact details provided during checkout are complete and accurate.
  • Advance Hairline shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
  • If a delivery attempt fails due to customer unavailability or an incorrect address, additional shipping charges may apply for re-delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 2 days of delivery.

To process your request, please provide:

  • Your order number.
  • Clear photographs of the product from all angles.
  • Images of the packaging (if damaged).
  • A brief description of the issue.

Our quality team will review the request and provide an appropriate resolution in accordance with our Return, Exchange & Cancellation Policy.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, delays caused by courier partners, natural disasters, strikes, festivals, government regulations, or other circumstances beyond our control may occur. Advance Hairline is not liable for such unavoidable delays; however, we will make every effort to keep you informed about your shipment status.

International Shipping

International shipping may be available for selected locations. Delivery timelines, shipping charges, customs duties, taxes, and import fees (if applicable) are the sole responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding your shipment or need assistance with your order, please contact our customer support team. We are always happy to help.

Thank you for choosing Advance Hairline. We appreciate your trust and look forward to providing you with a smooth and reliable shopping experience.